Terms and Conditions of Service

Love Match offers memberships and support services for individuals for personal growth and relationship/friendship matching and management. Also, relationship management and growth for couples. We specialise in helping people who want to align their personal and spiritual values with how they live their life. This agreement of terms and conditions creates a legal contract between you and LoveMatch Pty Ltd (ABN 33 165 535 580 - trading as Spiritual LoveMatch). Our company is incorporated in the State of Victoria and based at 2/9 Blake St, Mornington, VIC 3931.

LoveMatch maintains the right to cease to offer any of its services at any time without prior notice. This Agreement is also subject to change by Spiritual LoveMatch at our sole discretion at any time without notice. Your use of this site and its services indicates acceptance of such changes.

Eligibility & Access: Our membership and support services are available to Australian residents only at this time. Support services may only be available via Skype or phone depending on the relative location of your assigned Practitioner.

Your comprehensive questionnaire results form the basis of the tailored personal growth information we provide to individuals, the relationship management and growth insight we provide to couples, the relationship matching process where applicable and any Personal or Relationship Counselling you book with a Practitioner. Love Match reserves the right to decide we cannot provide our services to you to the standard we feel comfortable to accept your money, and in this case, will refund your membership fee or support service fee to you.

Privacy of Your Identifying and Personal Information: Spiritual LoveMatch collects personal information about you in a number of ways including your site registration, use of our comprehensive questionnaire process, relationship management and support services. You must ensure that all information provided by you in the course of undertaking a membership or any support services is accurate and up-to-date.

You acknowledge that it is your responsibility to notify Spiritual LoveMatch and any LoveMatch Practitioner you engage, of any changes to your information by updating your personal and identifying information. All personal information provided by you to Spiritual LoveMatch will be treated in accordance with our privacy policy.

All LoveMatch Practitioners providing support services are endorsed and have undergone additional training with LoveMatch and adhere to our Practitioner Terms & Conditions. Practitioners are also bound by the Privacy Act and will not disclose any information provided by you to any third party.

You may not disseminate or otherwise disclose another member’s personal information or questionnaire results without his or her prior permission where your membership grants you access to it. You may not make any such information about another member of the site publicly available without their express consent. This information is for you to assess your relative compatibility whether already in a relationship with this member or considering a relationship with them.

For our members seeking relationship matching as part of their membership, you understand that Spiritual LoveMatch makes no representations or guarantees as to your successful or long-term compatibility with any members you are introduced to through our service or as to how they will conduct themselves. You further acknowledge that Spiritual LoveMatch does not make representations, warranties or conditions, express or implied, as to the number or frequency of matches made available to you through our optional matching service.

Payment and Cancellation of Services: Spiritual LoveMatch currently accepts secure payment via PayPal. All prices stated on the website are GST inclusive.

Where a membership is entered into they are purchased by instalment on a: 2 x 3 month, 4 x 3 month or 2 x 6 month membership instalment plan. Your membership subscription will not auto-renew after your fixed membership term has been completed. We will notify you and give you the opportunity to renew your membership and redo the questionnaire process to update your data and receive a new Personal Growth Report if you choose. Support Services can be purchased online with or without a membership and per session or as a package of 3 sessions.

Refund policy:

1) Membership refunds are reviewed on a case-by-case basis.

2) All support services are booked and are paid for online at https://www.spirituallovematch.com.au Payment for support services will not be refunded but may be rescheduled if less than 24 hours before a scheduled appointment time. If you are not happy with the support service you have received and paid for, you may be re-assigned to another Practitioner at the discretion of Spiritual LoveMatch.

Uninterrupted Service: Spiritual LoveMatch makes every effort to ensure that our website provides you with uninterrupted access and service, 24 hours a day. It cannot however guarantee that your website access is uninterrupted or not subject to operating difficulties. 

 For the most optimal usage of the Spiritual LoveMatch website, you need to make use of up-to-date search engine technology and ensure that the appropriate settings and installations for usage are in place. Please refer to our FAQ (Frequently Asked Questions) at https://www.spirituallovematch.com.au for further assistance.  

Changes to the Website: Spiritual LoveMatch reserves the right to change or discontinue at any time, any associated services or features of our website, membership offering or support services  

You are prohibited from in whole, or any part, posting, copying, modifying, communicating, transmitting, publishing, displaying, disclosing, showing to the public, or reproducing in any way any of the Proprietary Information or copyrighted materials accessible via https://www.spirituallovematch.com.au

Confidentiality: With the exception of the information provided to other members as disclosed as per the terms of our relationship matching and management service and set out in our Privacy Policy and below, Spiritual LoveMatch will keep all information supplied by our members only for the purposes for which such information was collected, or as is legally required.

Spiritual LoveMatch may disclose information you provide in your questionnaire process (this does not include any personally identifying information) with your partner if undertaking a Couples Compatibility Membership or if undertaking relationship matching, to your select LoveMatch(s).

No Liability For Site Use Spiritual LoveMatch makes no representations or warranties as to the outcome of any Personal Growth information provided, any Support Services undertaken or any relationships as a result of the relationship management, matching and support services we provide.

In no event shall Spiritual LoveMatch be liable for any damages arising out of the use or inability to use the site https://www.spirituallovematch.com.au including, without limitation, damages for loss or corruption of information, service interruptions and availability of services, even if Spiritual LoveMatch has had knowledge of the possibility of such damages. Under no circumstances will Spiritual LoveMatch’s liability, in any form, exceed the price paid by a member for their membership or support services.

Indemnity: You agree to indemnify and not hold to account, Spiritual LoveMatch, its Directors or staff or agents against any claims, causes of action, debts, losses, costs, liabilities and expenses (including reasonable legal fees) relevant to or arising out of;

1) your use of or inability to use our site www.spirituallovematch.com.au and all its support services

2) any information or content you choose to disclose.

Communication: We may utilise your email address to send you a notification of important changes to our service(s) or a special offer. We may contact you by telephone if you voluntarily provide us with your telephone number, to communicate with you regarding our service(s) if necessary. If you do not want to receive such communication from us, please change your membership communication preferences at www.spirituallovematch.com.au.

Termination of Membership or Support Services: Spiritual LoveMatch may terminate your membership or support service booking(s) at any time, for any reason, without explanation, effective upon sending written notice to you.

In the event your access to your membership or our support services is suspended or terminated due to a violation by you (determined by the discretion of Spiritual LoveMatch) of the terms of this Agreement, you agree that all fees then paid to Spiritual LoveMatch are non-refundable.